Privacy Policy

Coulson Investments LLC, operating at EnlivenApp.com ("we", "us", or "our"), is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. It applies to enlivenapp.com, festevental.com, and pubvana.net (collectively, "our websites").

1. Information We Collect

We may collect the following categories of personal information:

• Account information — name, email address, and password when you register for an account.
• Transaction information — purchase details, billing address, and order history when you buy tickets or Pubvana products. Payment card details are processed directly by Stripe and are never stored on our servers.
• Event organiser data — business name, contact details, and bank account information collected for Stripe Connect onboarding (Festevental).
• Communications — messages you send us via email or our contact forms.
• Usage data — IP address, browser type, pages visited, and timestamps, collected automatically via server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Process ticket purchases and deliver e-tickets to attendees.
• Fulfil orders for Pubvana themes, widgets, and other digital products.
• Create and maintain user accounts.
• Send transactional emails (order confirmations, receipts, ticket delivery).
• Respond to customer support enquiries.
• Comply with legal obligations, including financial record-keeping.
• Detect and prevent fraud or abuse.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Payment Security

All payment processing on our platforms is handled by Stripe (stripe.com), a PCI-DSS Level 1 certified payment processor. We never see or store your full payment card number. Our websites use HTTPS encryption to protect data in transit. For more information on how Stripe handles your payment data, please review Stripe's Privacy Policy.

4. Cookies

Our websites use cookies to maintain user sessions and to understand how visitors use our sites (analytics). We do not use advertising or tracking cookies. You can disable cookies in your browser settings; some site functionality may be reduced as a result.

5. Third-Party Services

We use the following third-party services which may process data on our behalf:

• Stripe — payment processing and identity verification.

These providers are contractually required to handle your data securely and in accordance with applicable law.

Transactional email (order confirmations, receipts, ticket delivery) is handled by our own in-house mail servers.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law (e.g. financial records are kept for seven years in accordance with US tax requirements). Account data is deleted upon request.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for processing where consent is the legal basis.

To exercise any of these rights, please email us at mw@enlivenapp.com.

8. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact

For privacy-related questions or requests, please contact:

Coulson Investments LLC (EnlivenApp)
798 Tenney Pond Rd, Wells River, VT 05081
Email: mw@enlivenapp.com